Get in Touch With Us
This page explains how to contact the Slots Not On Gamstop editorial team at southcerneyplayers.org.uk, what we can help with, and what we cannot. We publish research-based guides to casinos outside GamStop for UK adults, so most messages are about a review, a factual error or a general question on bonuses, payments or regulation.
What we can help with
- Corrections: if a bonus term, payment detail or licensing statement on the site looks out of date, tell us which page and what you found. Casino terms change often, so reader reports are useful.
- Questions about our guides: for example how wagering requirements, game contribution or bonus cashout limits work, or why we explain a term the way we do.
- Feedback and topic suggestions: tell us what you could not find, such as a payment method, a game type or a sports betting question.
- Editorial and business enquiries: introduce yourself and say what you have in mind. Commercial contact does not influence rankings or ratings.
What we cannot do
We are an independent information site, not a casino, and we do not run any casino accounts. That means we cannot:
- Reset passwords, unlock accounts, or release or speed up a withdrawal.
- Act as a go-between in a dispute with an operator, or promise a particular outcome.
- See your account balance, verification status or bonus history.
- Give financial, legal or personal gambling advice.
For account problems, contact the casino's own customer support first, keep copies of your messages, and use its complaints procedure if the reply is unsatisfactory. Our guide to trusted non GamStop casinos in the UK explains what to check before you register, including licensing, terms and how each operator handles complaints.
Details that make your message easier to answer
- The page address or title you are writing about.
- The casino name, if relevant, as listed on this site (for example Betmica, Kikibet or Betninja).
- What you saw, where you saw it and roughly when, using UK date format.
- A screenshot or a copy of the terms wording, if you have one.
- Whether you want a reply or are simply passing on information.
Please do not send passwords, full card numbers or identity documents. We never need them.
How we handle corrections
We check reports against the casino's published terms and regulator information where available. Advertised offers are casino marketing, and we treat them that way. If we can confirm a change, we update the page and its review date. If we cannot verify it, we may leave the text as it is and note the uncertainty. We do not claim to have deposited, played or withdrawn with any casino.
Independence and commission
Slots Not On Gamstop may earn commission if you use some links on the site. Commission does not buy position: rankings and editorial ratings are based on our research into terms, payments, games and support, not on payment. A rating is our editorial view, not a customer review score.
Support if gambling is causing you harm
If gambling is affecting your finances, mood or relationships, you can get free, confidential help. In Great Britain, GamCare runs a National Gambling Helpline and live chat. GAMSTOP is the free national self-exclusion scheme for licensed operators, and gambling blocking software can add another layer on your devices. Casinos outside GamStop are not covered by that scheme, so use their own deposit limits, loss limits and self-exclusion tools, and consider whether they are right for you at all. Gambling should never be treated as income or as a way out of debt.
We are not a crisis service, so please contact GamCare or your GP directly rather than waiting for an email reply from us.
Reply times
We read every message, but we have not set a guaranteed reply time. Correction reports are usually prioritised, while general questions may take longer. Thank you for helping keep this site accurate. Only adults aged 18 or over should use gambling sites.